CVS Is Turning Locked Shelves Into an Excuse to Make You Download Its App
The store is trialing a feature to let customers unlock cabinets with their phone.
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Fuck if I'll ever use that app. I'll go somewhere else first
HA, no. If you see this, flag down an employee, tell them you don't have your cell phone, and make them get the item for you. Then when you go up front to check out, say nevermind and leave.
If you see this, flag down an employee, tell them you don't have your cell phone, and make them get the item for you.
Yes. Get staff on-board with you, against hostile policy that wastes everyone's time. 'I drove a sale that may not have happened otherwise, simply by humoring the customer'. Everyone wants to feel productive, regardless of love for the work.
Then when you go up front to check out, say nevermind and leave.
No. Now you've got them on-side with management, because you wanted to be a smart-ass. They may hate the policy as much as you do, but they won't push back against it internally because at least it fucked off the douchebag who dropped the merch. We're a spiteful species sometimes.
Do you even psychology?
Maybe don't punish the overworked, understaffed worker? Everybody has to eat, and rents are skyrocketing. Either do this to the store manager, or tell the company directly why you won't shop there...
I totally where you're coming from, but my perspective is a little different having worked for them.
Fwiw, only the manager has the key for locked boxes in CVS. Cashier only has the giant magnet to remove the security caps on the liquor bottles. It's one of the only reasons I could tell my boss to go do something when I worked there, like: 'hey boss, will you go unlock the baby formula for this nice lady, she's in a hurry'. And the cherry on top is getting to force the manager to actually put things away (and re-lock it) at the end of the night instead of sitting in the back office on their phone 'counting down the drawers'.
Then again things may have changed since I was there, and cashiers have keys now, but with how little corporate trusted cashiers back in my day I really doubt it.
I appreciate the anecdote, but it sounds like we're on the same side?
EDIT: Oh, I didn't notice that you were the same person. Your second comment seems to indicate customers should aim their irritation and comments at companies/owners/managers, which I agree with. But your first shows a willingness to add more to the worker's plate. I'm a past retail worker (and manager) as well. Genuinely no offense, but whether past or current retail employee, you're still not entitled to make the lives of workers more difficult when they have no control over the situation...
Agree. I mean, fuck CVS, and managers can be shit, but it's not the lone person working in the store's fault that this shit system exists. I'd feel terrible fucking with them, since CVS cares as much about them as they do about their customers, which is to say, not at all.
