1y ago

UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges | For the largest health insurer in the US, AI's error rate is like a feature, not a bug

arstechnica.com UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges

For the largest health insurer in the US, AI's error rate is like a feature, not a bug.

UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges | For the largest health insurer in the US, AI's error rate is like a feature, not a bug::For the largest health insurer in the US, AI's error rate is like a feature, not a bug.

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38 comments

For-profit health insurance just makes no sense. This is the expected behavior of a for-profit insurance system.
- Ah it would be nice if the government actually took care of it's citizens health. At least the government is taking care of corporate profits though.
  
  Current america reminds me of america under british rule before independence. Or at least how I have seen it being portrayed.
- The idea that when you're overbilled or misbilled, if it IS caught, all the insurerer will do (if you're lucky) is correct it. This gives them no incentive to actually not do it again.
  As you said, expected and completely predictable behavior.
  
  Not just the insurer. I've had a few hospitals and doctors file claims that the insurer rejected because they didn't follow the right process or use the right code. A few times I couldn't get the provider to refile and I had to make up for their incompetence (i.e. paid the full amount out of pocket). For all the times I did get them to correct their mistakes I didn't get any kind of discount or credit.

38 comments