There is no fix for Intel’s crashing 13th and 14th Gen CPUs — any damage is permanent
There is no fix for Intel’s crashing 13th and 14th Gen CPUs — any damage is permanent
We got some answers from Intel, and more are on the way.
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I have a 13 series chip, it had some reproducible crashing issues that so far have subsided by downclocking it. It is in the window they've shared for the oxidation issue. At this point there's no reliable way of knowing to what degree I'm affected, by what type of issue, whether I should wait for the upcoming patch or reach out to see if they'll replace it.
I am not happy about it.
Obviously next time I'd go AMD, just on principle, but this isn't the 90s anymore. I could do a drop-in replacement to another Intel chip, but switching platforms is a very expensive move these days. This isn't just a bad CPU issue, this could lead to having to swap out two multi-hundred dollar componenet, at least on what should have been a solidly future-proof setup for at least five or six years.
I am VERY not happy about it.
I have a 13 series chip, it had some reproducible crashing issues that so far have subsided by downclocking it.
From the article:
the company confirmed a patch is coming in mid-August that should address the “root cause” of exposure to elevated voltage. But if your 13th or 14th Gen Intel Core processor is already crashing, that patch apparently won’t fix it.
Citing unnamed sources, Tom’s Hardware reports that any degradation of the processor is irreversible, and an Intel spokesperson did not deny that when we asked.
If your CPU is already crashing then that's it, game over. The upcoming patch cannot fix it. You've got to figure out if you can do a warranty replacement or continue to live with workarounds like you're doing now.
Their retail boxed CPUs usually have a 3(?) year warranty so for a 13th gen CPU you may be midway or at the tail end of that warranty period. If it's OEM, etc. it could be a 1 year warranty aka Intel isn't doing anything about it unless a class action suit forces them :/
The whole situation sucks and honestly seems a bit crazy that Intel hasn't already issued a recall or dealt with this earlier.
If you're in the UK or I expect EU, I imagine if it's due to oxidation you can get it replaced even on an expired warranty as it's a defect which was known to either you or intel before the warranty expired, and a manufacturing defect rather than breaking from use, so intel are pretty much in a corner about having sold you faulty shit
The article is... not wrong, but oversimplifying. There seem to be multiple faults at play here, some would continue to degrade, others would prevent you from recovering some performance threshold, but may be prevented from further damage, others may be solved. Yes, degradation of the chip may be irreversible, if it's due to the oxidation problem or due to the incorrect voltages having cuased damage, but presumably in some cases the chip would continue to work stable and not degenerate further with the microcode fixes.
But yes, agreed, the situation sucks and Intel should be out there disclosing a range of affected chips by at least the confirmed physical defect and allowing a streamlined recall of affected devices, not saying "start an RMA process and we'll look into it".
I’m angry on your behalf. If you have to downclock the part so that it works, then you’ve been scammed. It’s fraud to sell a part as a higher performing part when it can’t deliver that performance.
So here's the thing about that, the real performance I lose is... not negligible, but somewhere between 0 and 10% in most scenarios, and I went pretty hard keeping the power limits low. Once I set it up this way, realizing just how much power and heat I'm saving for the last few few drops of performance made me angrier than having to do this. The dumb performance race with all the built-in overclocking has led to these insanely power hungry parts that are super sensitive to small defects and require super aggressive cooling solutions.
I would have been fine with a part rated for 150W instead of 250 that worked fine with an air cooler. I could have chosen whether to push it. But instead here we are, with extremely expensive motherboards massaging those electrons into a firehose automatically and turning my computer into a space heater for the sake of bragging about shaving half a milisecond per frame on CounterStrike. It's absurd.
None of which changes that I got sold a bum part, Intel is fairly obviously trying to weasel out of the obviously needed recall and warranty extension and I'm suddenly on the hook for close to a grand in superfluous hardware next time I want to upgrade because my futureproof parts are apparently made of rust and happy thoughts.
150W instead of 250
Yeah, when I saw that the CPU could pull 250W, I initially thought that it was a misprint in the spec sheet. That is kind of a nutty number. I have a space heater that can run at low at 400W, which is getting into that range, and you can get very low-power space heaters that consume less power than the TDP on that processor. That's an awful lot of heat to be putting into an incredibly small, fragile part.
That being said, I don't believe that Intel intentionally passed the initial QA for the 13th generation thinking that there were problems. They probably thought there was a healthy safety margin. You can certainly blame them for insufficient QA or for how they handled the problem as the issue was ongoing, though.
And you could also have said "this is absurd" at many times in the past when other performance barriers came up. I remember -- a long time ago now -- when the idea of processors that needed active cooling or they would destroy themselves seemed rather alarming and fragile. I mean, fans do fail. Processors capable of at least shutting down on overheat to avoid destroying themselves, or later throttling themselves, didn't come along until much later. But if we'd stopped with passive heatsink cooling, we'd be using far slower systems (though probably a lot quieter!)
You're not wrong, but "we've been winging it for decades" is not necessarily a good defense here.
That said, I do think they did look at their performance numbers and made a conscious choice to lean into feeding these more power and running them hotter, though. Whether the impact would be lower with more conservative power specs is debatable, but as you say there are other reasons why trying to fake generational leaps by making CPUs capable of fusing helium is not a great idea.
They do say that you can contact Intel customer support if you have an affected CPU, and that they're replacing CPUs that have been actually damaged. I don't know -- and Intel may not know -- what information or proof you need, but my guess is that it's good odds that you can get a replacement CPU. So there probably is some level of recourse.
Now, obviously that's still a bad situation. You're out the time that you didn't have a stable system, out the effort you put into diagnosing it, maybe have losses from system downtime (like, I took an out-of-state trip expecting to be able to access my system remotely and had it hang due to the CPU damage at one point), maybe out data you lost from corruption, maybe out money you spent trying to fix the problem (like, on other parts).
But I'd guess that specifically for the CPU, if it's clearly damaged, you have good odds of being able to at least get a non-damaged replacement CPU at some point without needing to buy it. It may not perform as well as the generation had initially been benchmarked at. But it should be stable.
"Clearly damaged" is an interesting problem. The CPU would crash 100% of the time on the default settings for the motherboard, but if you remember, they issued a patch already.
I patched. And guess what, with the new Intel Defaults it doesn't crash anymore. But it suddenly runs very hot instead. Like, weird hot. On a liquid cooling system it's thermal throttling when before it wouldn't come even close. Won't crash, though.
So is it human error? Did I incorrectly mount my cooling? I'd say probably not, considering it ran cool enough pre-patch until it became unstable and it runs cool enough now with a manual downclock. But is that enough for Intel to issue a replacement if the system isn't unstable? More importantly, do I want to have that fight with them now or to wait and see if their upcoming patch, which allegedly will fix whatever incorrect voltage requests the CPU is making, fixes the overheating issue? Because I work on this thing, I can't just chuck it in a box, send it to Intel and wait. I need to be up and running immediately.
So yeah, it sucks either way, but it would suck a lot less if Intel was willing to flag a range of CPUs as being eligible for a recall.
As I see it right now, the order of operations is to wait for the upcoming patch, retest the default settings after the patch and if the behavior seems incorrect contact Intel for a replacement. I just wish they would make it clearer what that process is going to be and who is eligible for one.
Replacing it with what exactly. Another 13/14th gen chip?
Yeah. They can't replace it with their upcoming 15th gen, because that uses a new, incompatible socket. They'd apparently been handing replacement CPUs out to large customers to replace failed processors, according to one of Steve Burke's past videos on the subject.
On a motherboard that has the microcode update which they're theoretically supposed to get out in a month or so, the processors should at least refrain from destroying themselves, though I expect that they'll probably run with some degree of degraded performance from the update.
Just guessing, not anything Burke said, but if there's enough demand for replacement CPUs, might also be possible that they'll do another 14th gen production run, maybe fixing the oxidation issue this time, so that the processors could work as intended.
Went 13th -> 14th very early in both’s launch cycles because of chronic crashing. After about swapping mobo, RAM and SSDs i finally swapped to AMD and my build from late 2022 is FINALLY stable. Wendell’s video was the catalyst to jump ship. I thought I was going crazy, but yea… it was intel
Whoa, that's even worse. It's not just the uncertainty of knowing whether Intel will replace your hardware or the cost of jumping ship next time. Intel straight up owes you money. That sucks.
Yea, my crashes were either watchdog BSODs, or nvldkkm (nvidia). So diagnosing the issue was super difficult, the CPU is the last thing I think of unless there’s some evidence of it failing :).
I also got to experience a cable mod adapter burn a 4090.. Zotac replaced the card thank god. I’m a walking billboard of what went wrong in the last 2 years with components lol.
Anyhow I hope we all get a refund. My PC is my main hobby so having instability caused a ton of frustration and anguish.
When did you buy it? Depending on the credit card you have, they will sometimes extend on any manufacturer warranty by a year or two. Might be worth checking.
Are there like no consumer guarantees in the US? How is this not a open and shut case where the manufacturer needs to replace or refund the product?
Nope, pretty much none in most cases. Though this is probably going to devolve into a giant class-action, because it is pretty egregious… so affected people will get something like $6.71 and the lawyers will walk away with a couple billion or whatever.
switching platforms is a very expensive move these days.
It's just a motherboard and a cpu. Everything else is cross compatible, likely even your cpu cooler. If you just buy another intel chip... it's just gonna oxidize again.
$370 for a 7800x3d https://www.microcenter.com/product/674503/amd-ryzen-7-7800x3d-raphael-am5-42ghz-8-core-boxed-processor-heatsink-not-included
~$200 for a motherboard.
Personally i'd wait for the next release to drop in a month.... or until your system crashes aren't bearable / it's worth making the change. I just don't see the cost as prohibitive, it's about on par with all the alternatives. Plus you could sell your old motherboard for something.
It's just nearly $600. Practically free.
I mean, happy for you, but in the real world a 200 extra dollars for a 400 dollar part is a huge price spike.
Never mind that, be happy for me, I actually went for a higher spec than that when I got this PC because I figured I'd get at least one CPU upgrade out of this motherboard, since it was early days of DDR5 and it seemed like I'd be able to both buy faster RAM and a faster CPU to keep my device up to date. So yeah, it was more expensive than that.
And hey, caveat emptor, futureproofing is a risky, expensive game on PCs. I was ready for a new technology to make me upgrade anyway, if we suddenly figured out endless storage or instant RAM or whatever. Doesn't mean it isn't crappy to suddenly make upgrading my CPU almost twice as expensive because Intel sucks at their one job.
I'm not really that knowledgeable about AM5 mobos (still on AM4) but you should be able to get something perfectly sensible for 100 bucks. Are you going to get as much IO and bells and whistles no but most people don't need that stuff and you don't have to spend a lot of money to get a good VRM or traces to the DIMM slots.
Then, possibly bad news: Intel Gen 13 supports DDR4, so you might need new RAM.
No, I have a DDR5 setup. Which is why my motherboard was way more expensive than 100 bucks.
The problem isn't upgrading to a entry level AM5 motherboard, the problem is that to get back to where I am with my rather expensive Intel motherboard I have to spend a lot more than that. Moving to AMD doesn't mean I want to downgrade.
I mean... back in the days I would never have bought a uATX board. You need expansion slots, after all, video, sound, TV, network, at least.
Nowadays? Exactly one PCIe slot occupied by the graphics card. Soundcards are pointless nowadays if your onboard doesn't suffice for what you want to do you'd get an external audio interface, have it away from all that EM interference in the case, TV we've got the internet, NIC is onboard and as I won't downgrade my network to wifi that's not needed, either.
As far as I'm concerned pretty much all of my boards were an upgrade while also simultaneously becoming more and more budget.