Because I've worked with the marketing assholes who lead to these decisions, and if you don't get why they make them and how to get them fired for those decisions, you'll never change anything.
That's the difference between being a child, and being effective.
These careers are everything to them, they will gladly fuck whoever they need to to survive, but if you make them more afraid of the community then they'll actually try to listen.
There was a brief period back in the late 2000s/early 2010s when Google listened to people.
That died by the time I joined, but I worked with people from before and they clearly didn't give a shit about the customers anymore, it was all internal politics for promotions, you'd never get in trouble for pissing off customers.
Make them afraid of you, make them fear doing anything to piss you off, otherwise they'll sell you out for their bosses and shareholders every time.
I'd say it started on at least Nintendo 64. The original Japan-only Animal Crossing game for N64 had playable, emulated Famicom (NES) games. Nintendo even ran a special offer to get an N64 Controller Pak with Ice Climber pre-loaded which you could plug into your controller like a game cartridge and play inside Animal Crossing.