Customers suddenly find their new phones can't make calls or send texts
A web of 'delusional' regulatory decisions has essentially turned some perfectly good phones into e-waste.
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if they were bought overseas or via international resellers.
Classic blunder. Don't forget to check mobile bands of radios you buy kids!
It's not just the bands. You could have all of the needed bands and still be blocked (and you could me missing one and just get a warning).
Can confirm. My phone got kicked off when they started sunsetting 3G. They called me (on said phone with no service lol) and said I needed a new phone. I said "no I don't, put me back on the network". We went back and forth, then they forwarded me to the tech department
The tech says "you need a new phone". I said "no I don't, I have all but one of the new bands and others with my phone have already gone through this process with you guys". He said "you can't believe everything you read online", I said "be that as it may, I looked at the specs for both my phone and your network, and it meets the requirements"
He starts telling me there's nothing he can do on his end, I say he just has to find an override to stop blocking my phone. He says he doesn't have any options like that, I promise him it's there
After getting tired of going in circles, I say if he doesn't know how to do it he needs to ask someone or pass me to a higher tier. Surprise surprise, my phone instantly shows bars and he tries to gloss over the whole thing
lol
This exactly, as long as your phone has at least one frequency band of the provider, then it will at least connect to their network and allow you to access data. Calling seems to be a whole different thing, though, because it requires something with IMS.
This exactly, as long as your phone has at least one frequency band of the provider, then it will at least connect to their network and allow you to access data.
In the implementation in Australia, you actually will lose data access too if you're blocked (wifi still works of course). That strikes me as kind of dumb, but I guess they don't want to give the impression that it's supported at all, since the whole thing is about emergency calling access.
