Gabe Newell says no-one in the industry thought Steam would work as a distribution platform—'I'm not talking about 1 or 2 people, I mean like 99%'

If I buy something, decide I don't want it anymore, I can refund it within 2 hours of playtime or 24 hours of purchase (I might have the exact numbers wrong, but whatever). I've only ever used this a couple of times, but this is a reasonable expectation if you think of a video game as a product that you purchase much like any other product. I've never had problems with refunds, ever.

One time I bought a game on nintendo switch, and discovered that I couldn't play it because it required joycons and I didn't have any of those. I attempted to refund the game, but nintendo won't let you refund a game if you've downloaded it.

I still buy games on steam. My switch though, I gave that away.

Companies still fear piracy so DRM isn't going anywhere, and companies are still reluctant to release games on PC.

Hate of monopolies is one I have when a company uses their position to make products worse than it was before like Sony and Nintendo moving to charging for multiplayer. And it's a monopoly on a platform they don't control. There's no regulatory body preventing launchers from popping up like broadband expansion being blocked by government lobbying like traditional monopolies.

When steam shifts in bad direction I'll complain too. For now I haven't found reason to complain about Steam. I like the product Steam offers simple as that. I don't care about the personalities of the CEO or how much money it makes. It's not some checkmark of X is Y so must hate.