Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy | Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions coul...
Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy | Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions coul...
Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.
![Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy](https://lemdro.id/pictrs/image/ce60ca21-75ed-4493-aa27-d7e921dcaf87.jpeg?format=webp&thumbnail=256)
Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.
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Then just make a prompt that asks "Are you sure you want to cancel our services?".
22 0 ReplyWhat if they accidentally click yes there too? Do you need a double sure confirmation? And a triple sure for that one? And so on?
9 0 ReplyAnd 15 confirmations in, once they've got the "click OK" rhythm going, we can put one that says "would you like to keep your subscription active?"
14 0 ReplyAnd a random screen where
cancel
means "exit out of this cancellation process" rather than "cancel subscription"3 0 Reply
I'm sorry sir but you're going to have to get that cancellation request notorized
5 0 Reply