Public health agency launches probe into Air Canada vomit incident | Globalnews.ca
Public health agency launches probe into Air Canada vomit incident | Globalnews.ca
John Gradek, who teaches aviation management at McGill University, says the aircraft never should have been dispatched, given the "biological hazard'' on board.
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The two women spoke with the flight attendant, explaining that their seats were wet and there was visible vomit residue, Benson observed.
“The flight attendant was very apologetic but explained that the flight was full and there was nothing they could do,” Benson wrote in her post.
The women were eventually given wipes and blankets, and “settled in as best as they could,” she said in the interview, but then a pilot came and knelt down at eye level to the women.
“He said very plainly and very clearly that they had two options: that they could exit the plane on their own accord, and rearrange their flights themselves, or security would escort them off the plane, and they would be placed on a no-fly list,” Benson said.
“They asked him again, ‘Pardon me, what?’. He repeated it again, word for word.”
Benson rejected the pilot’s characterization of the women’s behaviour.
Who would just happily accept a vomit seat? This can get you off planes? We need better trains in this country.
Usually I expect pilots to help resolve the situation, not escalate it...
In all honesty it sounds to me like a game of telephone. The flight attendant probably said these people refused to sit down or were hesitant to sit down or something like that to the pilot.
The pilot then came to the back and took the flight attendant’s word for it, assumed the worst and didn’t bother to ask what the situation was.
Poor communication all around.
While possible that's entirely unacceptable. Hopefully communication procedures will change as a result of this.
there was nothing they could do
I'm willing to bet 'showing basic humanity' was an available option the flight crew was just unable to consider.