Free returns disappearing from retailers | The era of free returns — an essential part of the rise of online shopping — is ending
Just a moment...
I will continue to only deal with companies that offer free returns.
an understandable personal policy, but a lot of small businesses can't compete with these companies. my margins are thin and my products are expensive, so if I accept a return from a customer i am losing money. the cost of producing the item that got returned is not recuperated it's just gone.
I am not sure what to advise. It isn't personal.
I just think it's something interesting to think about. there's a lot of things that gigantic companies do in order to eat small business that can't afford to.