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Site: When I power on your DDU our dolby stops working!!! "
Me: That's ok, can you please unplug the port marked MEDIA. The IP we were given to use is clashing with your player's IP. I can change it remotely - is .8 available?
Site: No it is not the IP. The dolby does not like the hardware and is refusing to connect to the servers. It cannot remain plugged in if we are to use our dolby!!!
Me: The DDU literally doesn't do shit mate. It's an FTP server that sits there with its thumb up its arse until you initiate a connection from your end. If your player is misbehaving the instant it's turned on, then it's an IP clash
Site: No. You're wrong. I will now prove it by turning the DDU unit off. See? Our dolby works now!
Me: I s2g I WILL COME OVER THERE AND SMACK YOU SO FCKIN-dont you just LOVE when non-IT people think they know better than IT people on IT related things?
Dunning Kruger. Big time. He sent me a screenshot of a softperfect network scan result that showed our machine on that ip and see? there's no clash!!!
...meanwhile, being an actual tech I ran down the hostnames and I noticed I could not see his dolby on the list of devices. I could see our DDU had its internet interface up, so I jumped onto it via our tunnel, hopped into the logs and took a big fat screenshot of "ERROR: ANOTHER DEVICE IS USING THE IP ADDRESS ASSIGNED TO INTERFACE "MEDIA" PLEASE CONTACT YOUR NETWORK ADMINISTRATOR" and sent it back
Hahah. That's always a great feeling