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GenP @lemmy.dbzer0.com
nep @lemmy.dbzer0.com

AE visual glitch when scrolling after GenP.. any guesses?

Hi! I used paid AE before and patched it with no issues... other than this. For some reason, this has been happening for a few weeks, but I don't think it immediately occurred after patching. I also installed some dubiously acquired plugins (from a trusted source,) but there's no centralized community for that, so I thought that this community would be my best bet for people dealing with non official adobe shenanigans.

(Attached a video, hopefully. This is my first post on the platform. Please notify me if this is not the case so I can appropriately equip my dunce cap.) (Edit: it did not work. Attached pretty LQ screenshot from the shitty video I took on my phone instead. Basically, whenever I scroll, it creates a bunch of duplicates of the edge instead of revealing the UI that I'm scrolling to, WHILE I'm scrolling. It fixes itself when I'm not touching anything, but I'd still like to get this fixed.)

1 comments

  • This issue is not related to GenP but rather an in-app problem. Since we are not an extension of Adobe Support, we do not provide assistance for these types of issues, otherwise, such posts would overrun Lemmy and Revolt, shifting their focus away from GenP-related discussions.

    As outlined in the GenP Guides and the GenP Setup, Troubleshooting, and Best Practices Guide, these issues fall outside our scope.

    Given your post, this is not caused by GenP. It is most likely due to your usage of third-party plugins, as After Effects can be finicky when it comes to unofficial plugins, especially if they aren’t fully optimised for the latest version.

    Third-party plugins can cause UI issues in After Effects due to compatibility conflicts, interference with other plugins, or reliance on GPU acceleration that may not work correctly with certain hardware.

    Some plugins require significant system resources, leading to performance issues, while others may break after an After Effects update if they rely on outdated code or unsupported APIs. If you're experiencing glitches, disabling plugins individually or running After Effects in Safe Mode can help pinpoint the cause.

    Users have reported similar UI glitches when scrolling, particularly when using certain GPU settings or incompatible plugins, as like here, here, and here. Visual glitches have been known to be caused by plugins like Red Giant VFX Shadow & Primatte, as already posted in Adobe Community here.

    Try doing this first:

    • Ensure You’re Using a New Free Adobe Account: Do not use the same account that had an existing subscription or any free trials linked to it.
    • Disable Plugins: Try running After Effects without third-party plugins to see if the issue persists.
    • Run After Effects in Safe Mode: Launch After Effects in Safe Mode to limit potential conflicts and test for stability.
    • Update GPU Drivers: Some UI glitches can be caused by outdated or incompatible GPU drivers.
    • Turn Off Hardware Acceleration: Go Preferences > Import and disable hardware-accelerated decoding.
    • Check Known Issues: Adobe has a list of known After Effects issues that might be relevant.
    • Reinstall After Effects: If all else fails, a clean reinstall might help.

    Otherwise, it is something else in After Effects or your own device that is affecting you.

    Additional steps:

    • Check System Requirements: Ensure your hardware meets After Effects recommended specifications, especially your GPU and RAM.
    • Used Device: Check your own device's setup compared to Adobe's own "Hardware recommendations for Premiere Pro and After Effects" here.
    • Adjust Display Settings: Lowering your display resolution or refresh rate might help stabilise UI rendering.
    • Disable GPU Acceleration: In Preferences > Display, try disabling GPU acceleration to see if it resolves the glitch.
    • Purge Cache & Memory: Go Edit > Purge > All Memory & Disk Cache to clear any corrupted temporary files.
    • Test in a New User Profile: If possible, create a new user profile on your computer and test After Effects there to rule out system-wide issues.
    • Check for Software Conflicts: Close any background applications that might interfere with After Effects, such as screen recording software or overlays.
    • Try a Different Version: If the issue started after an update, rolling back to a previous version of After Effects might help.