CrowdStrike offers a $10 apology gift card to say sorry for outage | Some of the people said that when they went to redeem the offer, they got an error message saying the voucher had been canceled
CrowdStrike offers a $10 apology gift card to say sorry for outage | Some of the people said that when they went to redeem the offer, they got an error message saying the voucher had been canceled
Several people who received the CrowdStrike offer found that the gift card didn't work, while others got an error saying the voucher had been canceled.
CrowdStrike, the cybersecurity firm that crashed millions of computers with a botched update all over the world last week, is offering its partners a $10 Uber Eats gift card as an apology, according to several people who say they received the gift card, as well as a source who also received one.
On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”
On Friday, CrowdStrike released a faulty update that rendered around 8.5 million Windows devices unusable, according to Microsoft. The update caused the affected computers to be stuck at the infamous “blue screen of death,” or BSOD, a bright blue error screen with a message that is shown when Windows crashes or cannot load because of a critical software failure.
The outage caused delays at airports in Amsterdam, Berlin, Dubai, and London, and across the United States. It also caused several hospitals to halt surgeries, and paralyzed countless businesses all over the world.
In terms of PR, this is literally worse than doing nothing
Reminds me of the pizza party my call center threw once. We had to pay for the pizza and bring our own drinks
That seems to be their modus operandi...crowdstrike literally worse than doing nothing
Truer words could not be spoken.
Bro $10 and its not even real money??? You can't buy anything for $10 on Uber Eats even if the coupon worked.
Lmao, i thought for sure this was an onion article…
Exactly, they probably got a discount from Uber on the cost for that reason.
You can use it as a tip to pay the worker the employer doesn't pay?
There were actual deaths due to delayed care im hospitals affected by this outage. Here's $10...
Citation needed.
I've seen reports of hospitals delaying non-essential and elective surgeries, but no reports of emergency care being impacted
Yup, the same happened during the various COVID waves. When there are more patients than they can reasonably provide care for, they triage and ensure those with the greatest need get seen.
My wife said that the nurses' computers were down in the neonatal ICU that she works with. So they had no access to any patient's medication lists or dosages during the outage.
Oops, never mind, you don't even get the $10.
Did anyone actually die because of it? I couldn't find any reports on that. Maybe that's just because Google is useless, idk
That's really hard to evaluate.
There were almost certainly a meaningful number of deaths in affected facilities, but a single weekend is a short enough sample that it's hard to say confidently without a lot of data. Stuff like temperature and air quality affects death rates, as does stuff like "it's already been hot for a week and the patients who were most vulnerable to heat already died". And there were a lot of tests and scans that were cancelled (or at least delayed) that would have caught something, or patients that couldn't get admitted who should have been, or a whole host of other things that are hard to measure.
Basically, there's enough actual variance and pseudo variance through factors that are hard to measure that it would take a pretty big swing to be definitive. But purely on the basis that quality of care is correlated to death rate and quality of care was meaningfully degraded, the reasonable assumption would be that there were some, even if providing data to back it would be extremely difficult.
I've heard this a lot but haven't seen any mention of anyone dying. Do you have a source?
Even if this was true, get your facts straight before you spout bullshit:
THE OFFERINGS AND CROWDSTRIKE TOOLS ARE NOT FAULT-TOLERANT AND ARE NOT DESIGNED OR INTENDED FOR USE IN ANY HAZARDOUS ENVIRONMENT REQUIRING FAIL-SAFE PERFORMANCE OR OPERATION. NEITHER THE OFFERINGS NOR CROWDSTRIKE TOOLS ARE FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION, NUCLEAR FACILITIES, COMMUNICATION SYSTEMS, WEAPONS SYSTEMS, DIRECT OR INDIRECT LIFE-SUPPORT SYSTEMS, AIR TRAFFIC CONTROL, OR ANY APPLICATION OR INSTALLATION WHERE FAILURE COULD RESULT IN DEATH, SEVERE PHYSICAL INJURY, OR PROPERTY DAMAGE.
https://www.crowdstrike.com/terms-conditions/
EDIT: OP deleted their post that said people died in hospitals because of the BSOD update, which isn't true. Even if it was, the terms of service specifically says the software is not fault tolerant and to not use where failure could result in death. For the record, I think they're handling this like shit
LoL
Source?
The drug dispensing system in the hospital I work at was shut down for several hours before they were able to override the computers and go to manual drug logging. All other electronic charting was shut down, as well as most of the imaging computers (CT is the first place you go when having a stroke). But sadly I don't have an article to send you about how crippling computer systems all over the world for emergency services, hospitals and airlines can cost human lives 🤷♂️
The patients or their families don't even get the gift card, that goes to the hospital.
Man if a hospital gets crippled by a computer glitch, there’s something seriously wrong.
People don’t seriously believe this crap do they?
Your chart is stored on windows computers. The drug dispensing systems run on windows computers. Imaging (xray, ultrasound, CT, MRI) runs on windows machines. If a hospital used crowd strike, all of those go down. Source: i work at a major trauma center that was affected and took several hours to respond. OR, ER and ICU were completely frozen for several hours before they could pivot to paper charting. There aren't paper backups of every chart so orders that weren't already under way were also almost always delayed pending a verbal order from the physician.
This is worse than getting a pizza party for turning a profit.
Or an encourage-mint
Did they try redeeming it up to 15 times?
$10 wouldn't even cover 10 minutes of admin time to fix the problem. It's honestly a bigger insult than nothing or just flipping the bird.
It also wouldn't cover a meal from Uber Eats.
Definitely worse than nothing.
Especially since it's a gift card not money
A sandwich is $12-15 these days. That doesn't even include the service fee or the driver's tip.
Not to mention this "apology" has profit for Uber built into it. Or serves as a marketing campaign for them, depending on what kind of deal they offered them to use Uber gift cards for this.
Like with $10 not even being enough to order much of anything, Uber could probably still come out ahead of they offered them at less than half of the "face value". I regularly get offers for more than $10 off other food delivery services just to sign up, so I wouldn't even rule out Uber offering to do this for free just for the marketing.
Like I ignore those other offers but had to think about this one before I realized it was just as ignorable because the idea of it being "compensation" made it seem more worthwhile than a marketing giveaway would be.
Plus, I bet there's an agreement to not sue baked into this offer.
I just got hit with a really weird edge case and just barely resolved a 2 day 911 to recover. During this time we likely spent at least 10 million and that's not even the primary incident.
this genuinely seems satire theres no way
Reality is a simulation and someone outside of it is fucking with us until we realize the truth. It's the only explanation.
Way to stay on brand guys!
It's just one
bananaglobal computer outage, Michael. How much could it cost -- $10?Wow $10. Mom can finally get that operation she was waiting for, before all the nurse stations BSOD’d.
On Wednesday, some of the people who posted about the gift card said that when they went to redeem the offer, they got an error message saying the voucher had been canceled. When TechCrunch checked the voucher, the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”
The humor writes itself.
The fact that they even fucked up an insultingly low priced voucher is impressive. They keep showing their incompetence I guess lol!
Probably would've been better to not issue that at all.
Someone has taken up Musk's challenge for a "destroying an established company any % speed run."
Can't wait for the summoning salt video
I'm fairly sure the vouchers are sponsored, they're so low it's essentially advertising for Uber Eats
At this rate, they'll have a crowd of striking people outside their office in no time!
If only that were true...
At this point the people who work there would be better off claiming they're in prison during that time than actually admitting where they worked.
Wow... fuck....
Is there a term for this? Giving someone something and then taking it back? I mean, there's "Indian Giving", but I want one that isn't racist, outdated, and based on a poor understanding of US History?
If there’re no other alternatives, then I propose that going forward the new term for this should be “Crowd Striking”
I feel like CrowdStrike did some much groundbreakingly stupid shit that this term will be too ambiguous...
But “Indian Giving” as a concept was just a way to excuse giving the indians a deal then renegging on it everytime the wind blew. Classic projrction propaganda before it was invented by ivy leauge schools.
Indeed, that's why I was asking for a non-offensive version of the term to apply when people actually give you something and take it back.
I believe that "Indian Giving" is sourced in a cultural misunderstanding between Indigenous and European societies. Indigenous societies were reciprocity based, so giving gifts should be reciprocated with a gift of like value to strengthen relationships, or increase honour (social standing). The Europeans were working in a patron-client system so a gift was seen as a way of purchasing access to power through a patron. The Europeans thought the Indigenous people were paying for access to power (like a tributary), so there's no expectation of returning a like gift. The indigenous people thought they were entering into a mutual relationship, and when a like gift wasn't returned that was seen as reneging, so they took back their 'offer'.
Glad to have an anthropologist kick my ass.
Short-term gifter
You misspelled long term grifter
You can't get anything from Uber eats for less than $30 in my city.
$10 wouldn't even cover ONE of the service fees.
I love when they send me 40% off coupons and it's still so expensive it's not worth it.
$30‽ Wo even is ordering there? Why?
Interrobang.
Lazy people with tech salaries. I have a tech salary but I'm not lazy enough to enjoy spending 80 dollars on dinner for two that would cost 35 if I drove my damn self.
Fucking, wow. Of course they did.
Classic Crowdstrike!
Have we reached "The Producers" level of capitalism where someone has figured out how to make more money from a company tanking than from it succeeding? CrowdStrike, Twitter, Coyote Vs ACME...
Either we have a series of complete buffoons in charge of companies, or someone has found a way to profit from failure. I'm not sure which is worse.
Why not both. Think about it, one is the solution to the other.
We've been there for a while. Not what happened in the op, but a leveraged buyout into asset stripping the company and closing it down is a classic combo since the 80s. It's what all the "management consulting" firms that popped up around that time did
Nice slap in the face.