T-Mobile and OpenAI Join Forces to Revolutionize the Customer Experience with First-Ever Intent-Driven AI-Decisioning Platform
T-Mobile and OpenAI Join Forces to Revolutionize the Customer Experience with First-Ever Intent-Driven AI-Decisioning Platform
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Oh boy, I bet this won't be even a little bit existentially dystopian!
With secure access to T-Mobile data and its ability to comprehend customer intent and sentiment in real time, IntentCX will have the ability to apply meaningful understanding and knowledge of the customer to every interaction, offer solutions to resolve issues and even take proactive actions on their behalf.
Oh so they're just replacing customer service with ChatGPT. This is... gonna be a disaster.
With secure access to T-Mobile data
I've lost count of how many major data breaches T-Mobile has had. This verge article from last year puts the count at 9 since 2018. https://www.theverge.com/2023/5/2/23707894/tmobile-data-breach-april-personal-data-pin-hack-security
How long will it take for someone to get it to reveal data that's supposed to private? Considering OpenAI's best defense against this is "please stop or we'll ban you", I'm guessing it'll be day 1.