T-Mobile switches users to pricier plans and tells them it’s not a price hike

I'm altering the deal, pray I don't alter it further.

I'm on mint, and just waiting for T-Mobile to come after us. Nothing this beautiful can last.

T-mobile: hello sir we are calling about your plan and a way you can save money

Me: that isn't true

T-mobile: umm we can save you money by changing your plan

Me: that statement is false. No company in the history of humanity has spent money to tell their customers how to do less business with them. They are paying you to call me and you expect me to believe that they are paying you money so they can get less money from me in the future? Makes no sense.

You can tell that this is just a cash grab, as opposed to a technical or administrative motivation, by the mere fact that Simple/Select Choice plans will be migrated to Magenta, while Magenta plans will be migrated to Go5G. So Magenta isn't going anywhere for the foreseeable future.

Also, of course, by the fact that you can opt out of the "upgrade."

I switched to T-Mobile a few years ago and, coming from AT&T, it had been hands-down a positive experience. More features, unlimited data, better customer service, better speeds, all for less than what I was paying AT&T. I even have a line or two that was added for free, no strings attached.

But then there were the many data breaches and the announcement they would add a surcharge for credit card payment. And now this.

Looks like I came on board just in time to witness the enshitification

So dumb, they claim they are moving you to a new plan with more features. Here are the “features” of the new plan ONE Plus to Go5g:

*$5 more per line x 5 lines = $25 more each month

*Lose Kickback which I use on 2 lines = $20 more each month

*10GB Hotspot instead of 5GB in Canada/Mexico, something I’ve used once since I’ve been on T-Mobile

*720p HD streaming video, down from my 4K unlimited streaming passes

Fortunately, I was easily able to opt out thanks to the heads up from these posts.

Here's a guide on how to opt out of the price increases

Literally pissing on the customer and telling them it's raining.

Got to love a good bit of a corporate gaslighting

I genuinely don't understand why so many people go with the network brand. AFAIK all of the US networks have MVNO's that operate on their networks at much lower cost. Some of those virtual operators are even owned by the big guys, e.g. Cricket on ATT. My coworkers pay literally hundreds of dollars more per month than is necessary, and what, they get a few Mbps faster data rates? Is that really worth it?

Edit: TIL a lot of people have had a hard time with MVNO's. My experience has been excellent and consistent, but that apparently doesn't generalize.

There was a minute where TMo was the good guy in wireless.

Now, for me at least, Xfinity is the one to have.

I seriously don't understand why it's legal for companies to just, tell you that you need to pay more for things. Aren't cellphone plans a contract? How can one party change a contract without the consent of the other party?

I remember they had a plan for around $55 where they promised no price increases ever. So instead what they do is create a "new" plan periodically. I went up to "magenta Max" because I wanted some of the features and now they're doing "Go 5G". They try to advertise "upgrade every year" but they've BEEN doing that since the "jump" program when I first signed up for them years ago.

Basically they create a new plan with minor changes to the specific details and claim it's not a price change. They hadn't been automatically changing people until this though.

Rent seeking bullshit.

I'm still on a no longer available plan with unlimited everything in can and us for less than what my friends are paying for literally nothing. I don't have voicemail because I hate it and adding it would force me onto a shittier plan anyways last I checked.

Our bill went from 80 to 110. We are looking at the bigger networks....and it looks like it's significantly less than what we are paying.

They aren't raising the price, they are just charging you more money. Your plan is being removed, so they can put you on a different plan that costs more. And, at least in my case, is actually inferior to my current plan. Fucking assholes are actually making me consider AT&T which I swore I'd never do.

Looking forward to seeing how this plays out. I’m on the Magenta plan. It’s already more than enough for my needs so it’ll be interesting to see what they have to offer and how they receive my opt-out.

This is bonkers. Why not just send a notification about new pricing plans and allow customers to opt-in? That’s rhetorical.

I saw what they did to my family members and immediately complained. They let me keep my old prepaid contract, which lets me use 1 MiB of data per day for free at no monthly cost due to what I assume is a billing system oversight. It works well with Opera Mini on a feature phone, the battery also lasts a week because I mostly use my smartphone for entertainment. The new contract would bill me $0.50 for every day I went online (capped at 150 MiB).

I don't really have a choice, all providers in this country are greedy AF

They better not fuck with my plan. It's bad enough I had to get the boot from Sprint.

I had what was their "top tier" Magenta Max plan.

Now with the newer plans they made, if I want to do a phone trade in or upgrade I don't get as good of a deal on Magenta Max. I only get the better deals if I'm on one of their new and even more expensive plans.

So right now they aren't (yet) forcing a price increase or making me switch plans, but they did make any future phones obtained through them more expensive for me to get.

This is the best summary I could come up with:

T-Mobile is moving people to newer, more expensive plans starting with the November bill cycle unless customers call the company to opt out, according to multiple reports.

The forced migration surfaced on Reddit two days ago and was confirmed by The Mobile Report, which published portions of leaked documents indicating how the plan changes will be implemented.

T-Mobile also confirmed the change to CNET, telling the news site that "there will be an increase of approximately $10 per line with the migration."

T-Mobile's current plans range from $60 to $100 a month for a single line or $5 more if you don't enroll in the AutoPay discount.

T-Mobile recently started requiring a debit card or linked bank account to get the AutoPay discount, which may be concerning to users because of the company's history of data breaches and leaks.

T-Mobile was once a smaller wireless company fighting behemoths AT&T and Verizon but is now one of three major national carriers after acquiring Sprint in 2020.

The original article contains 838 words, the summary contains 165 words. Saved 80%. I'm a bot and I'm open source!

My wife and I were planning on switching this weekend from AT&T after nearly 20y but that's not gonna happen.

Not only that but COINCIDENTALLY I sent the first line of text from this article to a thread of friends who have TMobile and they had some stranger connectivity issues that didn’t affect them even on other text threads. SKETCHY AS FUUUUUUUUCK.