7d ago

Can't install CC as per the guide

Does anyone have a fix for Creative Cloud's installer crashing? It keeps generating a .dmp file regardless of which set-up file I use (I've tried all 3). I see this exception code in the dmp file -> 0xc0000096 and after looking it up I'm not sure what else to try.

Everything Adobe related on my computer has been uninstalled/removed (registry, appdata, programfiles, programdata) and I've turned off all AVs and windows firewall during the process yet it still crashes.

Even tried it in safe mode and I am on an Administrator account.

4 comments

Might be a stupid question, but have you tried restarting your PC or using the Creative Cloud Cleaner Tool to repair the CC app? Or has it not got as far as installing it yet?
- It can't even install. I've tried the Cleaner Tool multiple times.
  PC has been restarted in between all changes. Even did a mass sweep of everything plus the tool and then restarted. Problem persists.
  I've tried the uninstaller again and it does give a "repair" and "uninstall" option. The repair option says to download CC again. The uninstall option says "completed with errors" so I'm just assuming the error is that it can't find CC anywhere. If I'm wrong then I don't know where to look for those logs.
  
  Ensure that you are not mixing up the two Adobe apps.
  CC App Uninstaller Tool:
  Use this to repair, uninstall, or reinstall the CC app itself.
  Creative Cloud Cleaner Tool:
  Use this to uninstall individual or all apps. However, it can leave remnants behind, so tools like Revo are a better option for complete removal.
  Important Note:
  Both the CC App Uninstaller Tool and the Creative Cloud Cleaner Tool can return a "Completed with errors" message. This typically happens when certain files or registry entries fail to be removed during the uninstallation process. If you encounter this error, rerunning the tool may help clear any remaining components. Additionally, manually deleting leftover Adobe folders or using third-party uninstallers like Revo Uninstaller can ensure a more thorough removal.