Completely free
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Is that Ionos website?
aka 1&1.. stay away. very far away.
What's wrong with them? They're my domain registrar as well as a couple other things.
Basically: everything is extra and this almost illegal marketing everywhere. Go to Netcup or Hetzner if you have the money, much better quality. Even Contabo is better, but if you cac, go for Netcup if you want best bang for buck that works.
Ever have to call them for anything that's not answerable by the first few ostensibly-relevant canned responses in their "knowledge" base?
Yes
That was my guess.