"Kids Can't Use Computers" is now ten years old, and it's only gotten worse

Tech support calls that amount to wiping someone's ass for them. I was helping someone setup their new computer and they managed to install spyware while I was using the restroom. Another time, ransomware got onto to someone's computer and I instructed them to unplug the computer while I made my way over. They plugged in their only backup of office files into the infected computer and all that data also got encrypted.