'It hasn't delivered': The spectacular failure of self-checkout technology
'It hasn't delivered': The spectacular failure of self-checkout technology
Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.
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In Brazil I only see more and more places adopting it, does not seem a failure
I feel like this is a symptom of the writers saying, "What would make a good headline?" And not "Would this headline be misleading?"
Same in Europe, it seems a success.
Business owners are told it will save them money, they're told that everyone in the "first world" is doing it, and they're told that customers love it.
All lies. But business owners routinely make foolish decisions in hopes of trimming costs by a few percentage points, only to discover they've been fucked sideways by slick marketing teams and smooth talking salesmen.