'It hasn't delivered': The spectacular failure of self-checkout technology

Unstaffed tills were supposed to revolutionise shopping. Now, both retailers and customers are bagging many self-checkout kiosks.

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369 comments

I very specifically wait in line to make an actual employee scan my items and bag them. I will go out of my way to make the corporation pay someone to do the job rather than pass the labor on to me the customer. They sure as hell aren't passing on any savings to me, so they can pay a human to check me out.
- The savings is your time. It’s generally much faster to go self checkout, especially for small purchases.

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