1y ago

DPD has disabled part of its online support chatbot after it swore at a customer

www.bbc.com DPD error caused chatbot to swear at customer

The parcel delivery firm says the mistake was a result of a system update, which has been disabled.

DPD has disabled part of its online support chatbot after it swore at a customer::The parcel delivery firm says the mistake was a result of a system update, which has been disabled.

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Essentially someone posing as some sort of AI company sold DPD ChatGPT with some starting instructions, probably for at least 5 figures.
I'm sure if you poke around some freelancer website you too could spend an hour downloading a model and packaging it up for a company with a hundred million dollar market cap who wants to save $50,000 on outsourcing.

10 comments