Walmart seems to ONLY have a “technical issue” when it comes to requesting a refund. All other areas of the website work perfectly fine!
Any time saved by ordering online and picking up the order has vanished chasing customer support people to fix something that would have taken a few seconds through their website.
I’m not saying WalMart wouldn’t do this on purpose (because I have never interacted with them), I can tell you as a software developer that’s it’s entirely possible for a single functionality of an app to malfunction while everything else works.
Never attribute to malice that which is adequately explained by stupidity.