The last screenshot is the most important one to pay attention to.
(Apologizing in advance, a bit of a rant incoming...)
People can't just bitch about it on an online forum and then do nothing after that, that doesn't solve anything. You have to be proactive, you have to get off your ass, if you truly want change and to be treated respectfully as a customer. Otherwise, you get what you deserve.
They know the standard M.O. of a gamer, its to complain but then do nothing, and they take advantage of that.
Edit: And I'm talking especially to those who are downvoting my comment. Just bitching and downvoting does't change/fix anything.
Seriously, you're still on that hill?
They hurt no one with their comment licensing, why do you feel the need to bother them and add to the harassment while adding nothing to the original discussion ?
Here's the thing: doing something does not always work, but doing nothing never does.
In the provided screenshot, the devs themselves explain that asking for refunds and leaving bad reviews is what gives them enough pull to even have the discussion with sony.
Of course you don't have to do anything, but you really don't accomplish anything by bothering the people who actually try to find ways to make the situation better.