It's a Sony title that didn't crack 700 concurrent players on its first day.
Now there's two possible reasons for this, one is that it's a shitty looking generic paid pvp hero game. There's literally half a dozen better free options with already existing communities and player bases.
The other possibility is that it's because there's characters in it that aren't straight white males.
It would be like saying that the reason Steven Segal movies aren't popular is because it stars a straight white guy and not because it's a dogshit product by a dogshit person that looks worse than half a dozen free readily available options.
It's a Sony title that didn't crack 700 concurrent players on its first day.
Holy molly. You gotta wonder how many of these failed "games-as-a-service" attempts are black spots on these companies balance sheet that they cover with profits from actually good single player games, and yet they keep trying