The fact that the employees were able represent their defacto power in a crisis is good, but the fact that the don't have explicit power in the decision making process is why this able to happen in the first place.
There are no good kings, even if the best men were made kings, they would be inherently tainted by the position.
The fact that the employees were able represent their defacto power in a crisis is good
That's all that I'm saying.
If you've got issues with the whole concept of hierarchical power structures or there being such a thing as "leaders", that's a bit beyond the scope of this particular situation.