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I was accused of plagiarism in a college history class. Out of the four page paper, a single sentence came back as a high match to an article I had never read. The sentence was really generic too; something like "Skywalker light and sound became a leader in the industry." I plead my case to the professor, and he believed me, but he still knocked me a letter grade.
My friend was once accused of plagiarism because one of those automated programs came back saying there was a match. It was his name. He has a very common first and last name. He went to plead his case to his teacher, and she wouldn't even hear him out.
I'm so glad I went to school before those things existed.
Department heads can keep some of this bullshit in check. Professors aren't the end all be all of your grade. They do have bosses.
This was when he was in highschool, by the way.