It’s Hard To Sell Electric Cars If You Don’t Understand What They Are
It’s Hard To Sell Electric Cars If You Don’t Understand What They Are
Selling electric cars is hard enough but many dealers make that process harder by not training their sales staff.
You're viewing a single thread.
I found that even if the salesperson is excited, there are still some knowledge gaps. I asked for my Ioniq to be charged to 100% on pickup (had a ways to drive), but found it was only 70% or so. The salesman said their charger was "too slow" (?) but they'd pay for the fast charge, so he came with me to the charger to authorize it.
My charge request was a few days prior to pickup, so in reality, they could've just plugged the 120v in the day before and it would've been full, and they didn't need to accompany me to the charger to start it if I just told them which to activate through the app when I was there.
Saying that, he was quite knowledgeable about their EVs, just obviously wasn't familiar with some of the more nuanced operational things.
Something more nuanced, like charging for example?
The nuances of charging I would say. I definitely think they should've known those things though.