Current and Former (Fast) Food Service Workers - How do you handle requests like “All the fries you can give me”?
Current and Former (Fast) Food Service Workers - How do you handle requests like “All the fries you can give me”?
Just curious as I’ve never been on the other side of the counter, how does this sort of thing tend to work at restaurants? Fast food and fast-casual places are where I’ve heard customers say things “pile as much lettuce on there as you’re allowed to” - is there ever a limit your supervisor instructed you for things like that?
Now obviously with up-charge items like extra meat or certain toppings I know the sizes tend to be pre-portioned to a serving utensil, but something like extra onions or tomatoes that goes uncharged - has anyone gotten into trouble for giving “too much”?
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It's been a long time, but I used to work at a corporate dining place that did a lot of take out business. I once had a man ask for "as much thousand island dressing as possible".
I was going to just give him two portions, but my coworker convinced me to fill a large soda cup instead. Why not? We worked for tips after all.
The customer was pretty bewildered. He clearly didn't really want that much dressing.
Man was lying to you. He deserved it.
I doubt you or anyone here will disagree with me, but it still needs to be said: that man was 100% in the wrong.
Asking for a bunch of extra dressing is one thing, but asking for "as much as possible" means when they actually go out of their way to accommodate you, you better show you're ecstatic, thank them, and tip them well. I don't care if you have to lug a bucket of dressing home, maybe you'll learn that words have meanings...
I agree! And I like to think that, as he looked over his several bottles worth of dressing in a beverage cup, he did learn to consider his words more carefully.
But I didn't mind the whole experience. It's not my dressing and it made for a pretty funny story.
When you work for tips, you are actually working for the customer since they're paying you more?
It certainly creates an incentive to act in ways that please the customer at the expense of the business. But the restaurant controls your access to the customer, so it's best to tread lightly.