A decade after a disastrous launch, is Apple Maps finally good?
A decade after a disastrous launch, is Apple Maps finally good?
Engineers’ work on cycling and public transit have transformed the app – but rural directions remain a sticking point
Archived version: https://archive.ph/hguLn
Excerpt (and context):
Apple Maps’ offering might surprise people who remember its disastrous launch in 2012, which the Guardian described as the company’s “first significant failure in years”. Users were more than furious – they were lost, sometimes dangerously so. In Australia, police had to rescue tourists from the huge Murray-Sunset national park, after Maps placed the city of Mildura in the wrong place by more than 40 miles. Some of the motorists located by police had been stranded for 24 hours without food or water. In Ireland, ministers had to complain directly to Apple after a cafe and gardens called “Airfield” was designated by the service as an actual airport.
But mostly the map was just glitchy and unhelpful, its directions always a little off kilter. Users revolted and Apple made a rare retreat, allowing Google Maps to be used as the default on many iPhone apps and apologizing for the product.
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The only way Apple Maps is good is if you put in a million requests to fix all of the issues with mislabeled business, incorrect routing, nonexistent places, etc. Only then would I consider Apple Maps to be on par with Google Maps. Since I have an iPhone and like the interface I tend to use Apple Maps more often, but the terrible search (which routinely doesn’t list easy to find locations), awful routing (it loves to take the express lane which has different exits without providing a toggle not to use these lanes), and out of date mapping data (I’ve gone to multiple nonexistent locations) makes me go back to Google Maps every time. I will admit I do love their 3D maps and street view which I find to be higher quality than Google Maps. Besides this and the interface, Apple Maps is inferior to Google Maps.
I’ve anecdotally had a fine time using Apple Maps since I switched a few years ago. Just wanted to mention there is a setting to avoid tolls; Settings->Maps->Driving will bring up a toggle. It’ll still give you the option, but it won’t default if it’s the shortest route.
I’m fine with toll roads, however, I would like to avoid express lanes (usually two lanes of a toll road with extra tolls so it’s less congested) and there doesn’t seem to be a toggle for that. I will admit that for some cities Apple Maps is on par or better than Google maps and for others it’s the opposite. For my city Apple Maps just doesn’t get the job done.