An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them
An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff, after an AI chatbot outperformed them
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.
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Without any ratings for customer satisfaction. I might as well sack the entire support staff, don't bother with AI and I'll get a answered query to F off in 0 minutes and 100% savings.
I mean this is what teslas PR email does, or is it Twitter... it's one of those lol
I think it's twitter. Journalists often contact twitter because of controversies, and they try to highlight that Twitter always says nothing useful