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Everytime I'm on a flight with infotainment, I wonder about the company responsible for writing the software. A small part of me wants to get a job at one of those companies, just to see what the process is like...
The infotainment part is probably very boring, semi-embedded software - and it's completely separated from all the interesting posts of the plane.
A close relative of mine is working for a joint venture (between a medium sized European airline and LG) which tries to get into this market. Just had their first plane outfitted with their screens and software, and is now operational (sort of, they almost didn't get approval).
In all seriousness it could be such a cool and interesting project. But general incompetency, finger pointing, internal power plays, and management neglect make it just as bad as you imagine already.