Technology @lemmy.ml schizoidman @lemmy.ml 6 mo. ago

Samsung forces repair stores to destroy customer smartphones, iFixit ends cooperation

www.notebookcheck.net Samsung forces repair stores to destroy customer smartphones, iFixit ends cooperation

Those who take their Samsung Galaxy device to a repair store may get it back in pieces, since Samsung forces service providers under certain conditions to disassemble devices instead of repairing them, and to send the customer's personal data to the company. iFixit is therefore ending its cooperatio...

Samsung @lemdro.id schizoidman @lemmy.ml 6 mo. ago

www.notebookcheck.net /Samsung-forces-repair-stores-to-destroy-customer-smartphones-iFixit-ends-cooperation.840955.0.html

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58 comments

It's honestly impressive to find out that someone is WORSE than Apple when it comes to repairing and customer rights.
- Is this worse? It sounds pretty similar.
  
  Apple will tie themselves in knots to make it impossible to repair your tech 3rd party, and maybe even refusing to fix it if it WAS repaired 3rd party before, but I've never heard of them also requiring that it be destroyed and your personal information given over.
  
  They'll brick your device if a part can't be verified so that isn't much different they destroying. Maybe they don't require repair shops to hand over personal info, but they do require device identifiers so I wouldn't be surprised if that is basically identical.
  
  They don't brick shit, don't lie. It not booting until you swap the part back to a verified part isn't even remotely close to a full bricking.
  
  Consider this: A person has their iPhone battery replaced with a cheap Chinese 3rd party battery. A month later, the battery catches fire, injuring the person. Which headline do you honestly believe will run:
  
  Apple iPhone catches fire, injures owner.
  
  Unauthorized replacement iPhone battery catches fire, injures owner.
  
  Sound like another reason for the "free press" to get reforms about their accuracy reporting the "news". I am typically against such restrictive legislation but if the news holds that much power, they need to see some regulation put in place.
  
  It wouldn’t hurt the bottom line anyways
- If you knew Samsung for real, you'd know it only care for its owners and ready to send anyone else to damnation.

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