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no update for Redmi Note 10 pro availible

Hello Everyone,

I just found out, that my GF's Phone (Redmi Note 10 Pro) is still on MIUI 13.0.16 and Android 12 with Security updates 2022-11-01 therefore.

The device is eol, but all sources I could find tell me that the last available version should be Android 13 with MIUI 14.0 or HyperOS 1.0

The Device was set to automatically download and install system updates but apparently it didn't update for 1.5 years. And manually hitting the "search for updates" button only returns the info that no updates are available.

Has anyone of you some idea what could be the issue here?