Be honest: have you ever lost your temper with a customer service rep? And did it ever help?
Be honest: have you ever lost your temper with a customer service rep? And did it ever help?
I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)
Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.
Have you ever lost it with a rep? What happened? and did it ever help push things along?
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In person at an apple store.
I bought an iphone used off a friend who stopped being my friend immediately after. I never wanted an apple product, but my phone broke, I was poor and he sold it to me for $50.
I didn't know you needed the apple id and password to SIGN OUT of anything. I sent him messages, did the whole "click here to request a new password" thing so he would get an e-mail about it...to his apple e-mail which, let's be honest, no one uses.
Not being able to use the full functionality sucked, but I could manage. What was worse was receiving pictures and messages intended for him.
I did what any sane person would do and brought it to the apple store. The first person who helped me repeated "Our security systems protect your privacy" so many times, no matter what I said, I lost my shit, shouted "I would like to sign out so I can stop seeing nudes of this guy's girlfriend!"
They didn't help and I bought an android.
iphones are decent devices from a security standpoint, but useless if someone is still signed in. Your former friend sold you a $50 brick
It still worked as a phone.
Calling features "Security" when they significantly reduce the secondary market is a convenient way to increase profits.
Its security because people can't steal someone's phone then reset it.
Because otherwise the thief would return the phone to it's rightful owner?
Because people don't steal phones anymore
Tell that to cycling phone snatchers in London
I had this issue with an Android recently - but it was my own phone, an old one I wanted to test a SIM on. I couldn't remember the PIN, couldn't even recall having a PIN for this phone. I had to dig deep through the tech forums to find a solution, but got there eventually. And yes, I read that over and over during my search, "it's for your security". Argh!
given Apple's primary goal is "more things sold", this is completely on-brand. Better, worse, secure, not; whatever the phones are or are not, every effort goes back to "more things sold".
No, its a consequence of increased security and the inconvenience of have to sign out and create a new account when reselling the phone was an acceptable compromise, rather than an intended ‘bonus’ side effect. A lot of times companies do do that, but this wasn’t one off them.
This was your friend’s fault, and yours to trade cash before understanding how the system worked.