Imagine suffering an accident and having to pay a plus because of a feature you can't even use on the parts you replace. I feel this is non-competitive bullshit that is following the trend Elon Musk started, although it probably started much earlier.
BMW is always making headlines with this crap, are there any other brands doing this shit? I know Hyundai IONIQ has a free trial for you to be able to unlock your car and whatnot with an app, later they will do it subscription based.
A) The only way to control access to this feature is to lock down and phone home. If it doesn't phone home then when someone figures out a way around your present security its possible for someone to sell said features forever. Such DRM could hurt repeatability by accident or more likely on purpose.
B) There is no reason to fail open so even if BMW is still chugging when they stop taking your cars phone calls and retires those servers you get no more feature.
C) The amount spent over the lifespan of a car wherein people opt to take care of their valuable asset absolutely dwarfs the cost able to be extracted up front
D) This functionality opens the door to a hacker not just turning off your features but turning off your car. This includes state sponsored attackers and people who are just generally pissed off at the geopolitical actions of your country of origin. If you are in the US that is a lot of fucking people.
E) Product segmentation on average increases the amount you can extract per user. Allowing segmentation by features turn on or off in software by the month it allows far greater segmentation with no reasonable expectation that the baseline will be lower. This means the lowest end user of a model pays the same for even less. The median user pays somewhat more and the max user pays a LOT more.
F) This means wholly paid for used cars now come with a car payment to the manufacturer.
Now there are half a hundred people on the boards of these companies and 338M of us in the US. 449M in the EU. There is no reason to allow this misfeature to continue to be a thing in our markets. If automakers don't like those restrictions any one of them can opt to most of the most valuable markets in the world and find their fortunes exclusively in China while their competitors eat their former marketshare.
What ever happened to you buy a car and pa it. No need for subscriptions to things like suspensions, steering wheels, running engines…. You know the things I bought.
And what happens when all the cars are like this? EAAS? (Enshittification As A Service)
I’m never buying a BMW again. I had an electric i3 which had an inverter (charger) failure. BMW wanted €12k to fix it. Thankfully an independent offered to do it for 4K. But BMW still wanted 3K just to plug it in and authenticate the new block. Nothing else, just “bless” it. Made the fix cost-prohibitive so we just had to scrap the car. The battery, which most people fear, was fine on this 8 year old car.
This is why I don't mourn Western car companies getting slaughtered by Chinese EVs. They can't really provide value by nickel and diming customers with subscriptions for components already installed on their privacy-invading overpriced cars.
I actually think this is a great idea. Hear me out.
They fit the hardware that you can't touch while the Motor plan is active, but when the right to repair legislation kicks in, and we start debating whether we actually own the cars we buy, all these scumbag practices will mean that any car outside of the Motorplan should be able to run cracked OS's and everyone gets free BMW features on their cars after motorplan expires.
I vote they keep going for a bit, then they get their asses handed to them with out of maintenance plan service options and 3rd party features.
If once you do not succeed, just try again next year. They tried and backtracked putting heated seats behind a paywall not even a year ago see here.
Unless laws are made to make this fundamentally illegal, they'll just keep pushing until it sticks. And once one manufacturer succeeds, they'll all follow.
In what way does the suspension require regular servicing or an online connection to a server to function? That would be the only reason to offer it as an ongoing service cost.
Otherwise, you're just paying extra for something already in your car, not for an actual service, which would make no sense?
What next, paint ongoing service fees for having wheels? Not even for ensuring they're regularly replaced, serviced, or repaired, just for the ability to use them at all....
Haha.. connection to server cannot be established. Suspension resetting to default.
This is extra hilarious in the face of the crib manufacturer that just decided to subscription paywall basic functions of their crib.. or the slow cooker... And that's just this week.
Game manufacturers pulling the plug on games they sold removing the servers yanking the games.
And now people think that you can buy a product that is going to last longer and costs several orders of magnitude more.. and you can only hope that the manufacturer can be bothered to:
Keep the service safe and secure.
Have it be reliable.
Maintain it operational for the actual lifespan of the car (not some MBA's definition of economic lifespan or something).
Not fuck with you on the price. (We're not shutting down the servers, but the price will be 50 a month and 5 euros per adjustment).
But the sale case is easy.. lease car drivers. This way they can enjoy premium functions not incorporated into the sale price of the car. I hope the IRS that taxes these things sees through this ploy and taxes the vehicles for installed functions wether you pay for them or not. Saw this happen with Tesla's.. taxed based on their initial price.. and then the user added 15k of functions after a day.. and the tax was still based on the original sticker price.
I wish that someone sues when something breaks in the car that you didn't opt in for.
And... yet better, they get sued when something breaks that is in connection with a paid service and someone suspects that it's because they paid part caused it.
So, you buy a car with all these features, but you don't pay for them. They are disabled by default. You jailbreak your car, everything works without paying extra, but then you realize, you broke your warranty.
So you purchase ordinary suspension but get active suspension that works exactly like ordinary suspension and cost like active suspension to service....
It's time we get legislation that gives the consumer access to all encryption key pairs used in the product they purchased.
(For you who don't know what encryption key pairs are used for: they are used for the software to know that a change order, like "activate suspension", is legit and therefore will be executed.)
There are basic rules for coming up with these types of product subscriptions:
Is it something a large number of customers can't live without?
Is it something that costs money to support and continue developing? Subscriptions help defray that cost and loyal users are happy to keep it going.
Will the feature be actively used on a regular basis, going forward?
Now apply these to seat warmers, suspension adjustments, self-driving, or whatever else shows up in the future. If you don't hit all three, head back to the drawing board.
P.S.: This isn't limited to cars. It's equally true for any hardware product.
I absolutely under no circumstances will have any subscription in my fucking car except my cell phone ($90/m) and my Navionics ($50/yr) (which I dont use in the car) on said phone and car insurance (800/yr).
After that I'll cobble together an E-scooter from random parts & finds before I subscribe to greed and avarice like this.
People act like subscriptions are a new thing for cars, and somehow mentally gloss over the fact that they have to physically go in to renew their energy subscription weekly, not to mention the quarterly, and bi-annual subscriptions for oil and various maintenance respectively.
Everything has always been a subscription, you're just a frog that's well done.
Now, I can "kinda" see the rationale behind optional features on a car being either enabled via software or subscription. I believe the permanent enable price should be the same as if you added the hardware to the car as an option.
As to why this might make sense for a carmaker. In my work I've visited car manufacturers before, and from what I could see it's quite expensive and adds time to support the various options when building a car. You see they have the main production line, and units are pulled off the main line to fit the options at various points and then reinserted and this causes problems for efficiency and price per unit I think.
So, there's probably a cost saving to making the base car have all the options fitted and having a completely standardized production line. However, the expense is likely going to mean if they sold the base car at the usual base car price they would either lose money, or at the very least, the profit margin wouldn't be worthwhile.
However, if you know a certain percentage of people will want the options, and you can enable it with software later, it's possible building the hardware into every car as standard would work out overall cheaper. They might also be able to upsell to more people by making a subscription option, perhaps with maybe a free trial for the first say 3 months of ownership. That is, they turn everything on for 6 months for free, then revert you to the package you paid for. Hoping that you liked some of the features and will pay or subscribe to keep them.
What I don't like is when this stuff might become ONLY available as a subscription, the overall move toward subscription models for everything irks me a lot. I'd much prefer we still get to choose a package, and have the ability to upgrade later.
So I think my point is, the argument "the hardware is there anyway" doesn't really work, because they are likely going to install the hardware at a loss, on the assumption (backed up by their own numbers) they will sell enough to make a bigger profit overall.
They also likely bake into the numbers that a very small number of people will hack the car and enable the features anyway. The vast majority will not do this, though.