The specifics are important. There were tens of thousands of people who were eligible for and enrolled in the Public Service Loan Forgiveness program when it launched, did everything right, and still didn’t get their loans discharged, despite that being the purpose of the program.
When the very first round of forgiveness came up, only 96 borrowers out of the 28,000 eligible in that round, actually had their discharge approved. This program was a huge failure at the beginning, and they recently made significant improvements to it, so I’m also curious if this is talking about new debt or existing debt that should have already been discharged.
My understanding is that after the Supreme Court overturned a formalized forgiveness application process, Biden has been using a different method and forgiving specific debt in waves, and that method has neither been challenged nor overturned.