Y'all remember when we found out all the AI in the walkout Amazon grocery stores was just a bunch of dudes in an Indian call center watching cameras? That would be hilarious if this was the same, some random dude in India sshs into this dude computer then gets annoyed about it if date packages on the system and it spirals from there.
I see that Amazon Go nonsense parroted a lot here on Lemmy. It's not true.
Humans are involved in resolving issues (like self-driving cars that get stuck), and training, but it's not just a bunch of people watching cameras and updating a spreadsheet of your groceries.