TTC proposes using savings from LRT delays to hire more frontline personnel as winter looms

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The TTC says it wants to use savings from the delayed openings of the Finch West and Eglinton LRTs to hire up to 178 new personnel to improve safety on the network as the winter months approach.

In a report going to the TTC board next Tuesday, the transit agency recommends diverting roughly $10.3 million to hire 130 additional customer service agents and 30 more supervisors for subway stations, and on bus and streetcar routes.

At an accompanying news conference to endorse the recommendations, Toronto Mayor Olivia Chow said the new personnel could help reduce incidents of violence as the onset of colder weather puts increased pressure on the transit system.

TTC CEO Rick Leary, who joined Chow at the news conference, explained that the city's 75 subway stations have about 130 total entrances and that more frontline staff would mean workers could be deployed to more of those locations.

City councillor and TTC Chair Jamaal Myers, who was also at the news conference, said the recommendations came from an extensive review of ongoing efforts to boost safety amid a spate of high-profile violent incidents that have shaken customer confidence in the agency.

The buses will be used to transport people using the subway network to keep warm during the winter months to Union and Spadina stations, where they can be connected with outreach workers who will try to find them space in a shelter, according to Leary.

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