I'll just wait for my doorbell to ring, thanks.

i got an email from Verizon, confirming my order shipped. If i want to track the order i had to create an account. then i create the account and click to track it and theres no tracking info, just trying to upsell me warranty and accessories. i go to chatbot support and it tells me to go to the same link without tracking. so i call verizon and fight through the terrible voicebots to get a person who gives me the tracking number.. which actually doesnt exist for 3 more days, since it hasnt actually shipped yet. when it actually ships via UPS the website offers to hold my package for pick up if i click a link.. but then i need to create a ups account first. then i do that and it says oh we cant hold this package because of the senders rules.

Fyi there won't ever be a tracking number for any package until it's in a box, a label is printed and slapped onto it, and it's in a truck.
- The tracking number is on the label. There's a tracking number as soon as the label is created, before it's ever printed or slapped on a box. Whether or not a customer is given the tracking number when the label is created is a different story.
  
  I've had plenty of tracking numbers that just take me to a page that says "label created - USPS/UPS/FedEx awaiting item" until the carrier receives it. Some won't give me tracking until it's been picked up by the carrier, because there's no point tracking an item that hasn't shipped, but the number still exists.
- Unless something changed in the past 3-5 years, that is not true. I used to sell a lot on Etsy and eBay and both created a tracking number as soon as you generated the label. If you checked it right away, the USPS site would say they hadn't processed the package at the post office yet.
- yep thats when they should announce that it shipped. not when the order was entered. and it shouldnt take a $177Billion dollar consumer company 3 days to get a box out the door.

Shit like this always pisses me off.

I had this once happen few years ago with university books. Got emailed that it was delivered but I didn’t receive it and was home all day. Got them the day after.

Same thing happened to me.

I ordered an expensive instrument, and they said it'd be delivered the week after Thanksgiving.

Got an email that it was delivered to my porch the day after Thanksgiving, when I was all the way across town.

I didn't want to leave a $1,300 lute on my doorstep for anyone to snatch, so I drove the hour home to secure it. It wasn't there after all, so I installed their stupid app and it told me it would be delivered next week.

One of the worst buying experiences I've ever had. 1/10, would not recommend.
- I’d suggest getting a parcel safe box and having some form of camera monitoring it for anyone attempting to retrieve anything from in the box.
  
  Saves you the hour and fuel money
It was probably delivered to the post office and that triggered it.

They literally will not give you a tracking number without the app. That's got to be some kind of illegal but we'll never know laws mean nothing in America now.

Someone elsewhere said that if they don't email tracking, there is no tracking and this is just a boilerplate email. Can't verify either way because I'm not downloading the app

Most sites I’ve ordered from that use shop will still email a link to tracking number, you don’t need to download shop to track it.

Not this one, I guess
- Tracking numbers don't get created until a shipping label is printed. Maybe give it a little bit.
- This looks like a marketing email because you agreed to share information with Shop Pay as the first line says. It may have nothing to do with your specific order shipment.
  
  Not to say it’s not annoying to see another “please please download our app” message, but the pitchforks aren’t necessary yet.
What that's literally impossible, everyone knows you need an app to see tracking information /s

Can someone explain what this is about? I guess something from the US?

I ordered a T-shirt and the storefront software the site uses wants me to download their app to get the tracking number for the package

Also Shopify is a Canadian company
- Ah you need to download an app in order to track your package, got it. That sucks
I dunno about that. I've ordered stuff from China that uses the same weird tracking app, even though their shipped it via UPS.

They send/show you the usual tracking number anyway.

Unfortunately not, the email told me to download the app so I checked the site (which made for a better screenshot)
- You are definitely using a tracked delivery service? And has it dispatched yet, or just confirmed order?
  
  Never seen this, I hope they dont try to force the app, then I'd have to contact the seller each time. Ugh.
- Contact a human at Shopify and make the asshole design their part of their support costs.
  
  They have the tracking number any by choosing to not email it to you they are requiring their support staff to get it to you by hand.

I end up using Shop/Pay more than I'd like but it does make the buying process about as easy as Amazon. I'm to the point now that I just ignore any email from Shop and just wait patiently for my item to arrive.

Fucking seriously. I love timbuk2 bags, but when I bought one recently they required me to use an app to track the shipment. Zero fucking chance I was going to install that app, and now they have a stain on their reputation, not because of the quality of their product, but because of the sleazy spying shipping system they use that can't simply provide a tracking number.

They want metadata about my purchase? There it is.

I’ve only ever used Shop via the web on desktop and it never asked me to install an app.