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Time outs

Ever since things came back up after the Jan 5th outage, I've started to encounter regular timeouts. I will scroll past a couple dozen number posts and then it will stop as of there are no more. Within a few seconds, the application produces a time out error.

I use Boost for Lemmy as my client, but I'm not convinced that the issue is the app since switching my instance allows me to continue scrolling without a problem. And to be clear, prior to January 5th, I've never experienced a timeout in the app.

I'm curious if I'm the only one experiencing timeouts on Lemmy.ca. If so, then I'm curious if the admins are aware of any issue.

15 comments

  • I've experienced the occasional hiccup, but have no hard proof that it's not my internet. There was one incident where my comment in this post got copied multiple times, but it was a single event so not enough to discern a pattern, and it could well have been a problem with my client instead of the server.

  • That is odd, I'm on Boost as well and haven't noticed this. I'll pass it along to the team and poke around!

    The outage was a hardware issue and I don't think we changed any site configuration since then. At least on our end, having the hardware replaced seemed to have fixed the occasional hiccups we were seeing.

    In the meantime, could you try clearing the app's cache? Boost lets you make a backup of the settings, which can help give peace of mind before doing resets.

    If anyone else has this problem, please do share!

    • Ugh. Decided to select the All feed and scroll away. And... it timed out after one "page"** worth of posts...

      And boy did it stop on the worst post ever... (Note the time out error)

      ** I'm defining "page" as the number of posts displayed until you have to click the "next" on the standard web UI.

    • Thanks for the response. I have one inkling of an idea that might be a cause, but it really should affect the whole app rather than a single instance.

      I've cleared the cache already but perhaps I might try backing up and clearing all data. Gonna keep monitoring for now.

    • Still experiencing this on other apps as well. Attached is screenshot from Voyager. Still need to figure out a way to try and get some logs.

      Any word on others experiencing this?

      • So far I haven't seen anything outside this thread, and I agree that it seems like an issue specific to certain instances.

        I tried to summarize the details below and plan to look for more info. It could be related to something that changed in the Lemmy backend between versions 0.19.3 and 0.19.5, based on which instances are affected so far.

        Some things you can test if you have a chance:

        • See if the issue happens on a few other instances, up to you on which ones but it might help to try some with different backend versions. If it happens with every instance except lemmy.world and lemmy.sdf.org for example, then that might confirm it. This page has info on what version each instance is running: https://fedidb.org/software/lemmy
        • Does it happen with the mobile web browser?

        The summary

        • Details:
          • Only happening to a few users, who are still able to access other instances just fine
          • For lemmy.ca, it started around Jan 5th after a hardware related outage
          • “I tried turning off my WiFi and just using data and it seemed to help, which is even weirder.”
          • Clearing the app's cache did not help
        • Instances Affected: lemmy.ca (BE: 0.19.7), sh.itjust.works (BE: 0.19.5)
        • Instances not affected: lemmy.world (UI: 0.19.3 BE: 0.19.3-7-g527ab90b7)
        • Clients: mobile apps (Boost, Sync, Voyager)
        • Issue:
        • Images:
          • Boost:
          • Voyager:
        • Other issue, but still could be related:
          • Comment copied multiple times (lemmyng for lemmy.ca)

  • I'm having the same issues with sh.itjust.works. Also on Boost, also having the same Time Out issues. Can't even access comments. I even tried posting to this thread using my sh.itjust.works profile and it just failed to work. If I switch to another profile like the one I'm using atm everything works OK. I also tried Signal Sync, same issues, so it doesn't appear to be app related.

    Its really weird.

    • Perhaps I need to stick on a different instance for a little while to see if it happens again.

      And I guess I should try out another client to see if I experience the same problems there.

      I'm a little confused by your Signal comment though. Is there a Lemmy client with that name?

      • And I guess I should try out another client to see if I experience the same problems there

        Are you on mobile? If so I tried turning off my WiFi and just using data and it seemed to help, which is even weirder.

        I'm a little confused by your Signal comment though. Is there a Lemmy client with that name?

        No, sorry, I meant Sync. Amended.

    • I just noticed you are posting from lemmy.world rather than sh.itjust.works. when you say you are having the same problem as me, are you signed on to the sh.itjust.works instance when you get the time out?

      My primary instance is lemmy.ca and I am signed on to that instance when I have the timeouts.

      • Yes, I'm having the problems with sh.itjust.works instance. I've moved to Lemmy.world whilst this issue is ongoing just so I can actually use Lemmy.

15 comments