Responding to damaged keyboard tickets titled "URGENT!!!!1!!":
Responding to damaged keyboard tickets titled "URGENT!!!!1!!":
Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
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Electrician at a factory, I get called to operator's stations all the time because "I can't type any numbers so we can't change products." I have tried for 30min over the radio to direct them to press the numlock key to no avail. Please send help, I can only drink so much on my day off.
"OK, power it off and on again"
Three seconds later
'I restarted it'
Computer Uptime: 30+ days
"You mean logging off and back on isn't rebooting? What about this button on my monitor?"
I have no problem with ignorance unless it's deliberate. It's the people who think they're above troubleshooting and lie about it who are the problem people
I just had one of these yesterday. I support lottery machines over the phone, so retail employees call me if there's an issue with them
Well, countertop terminal went offline. Employee swears up and down that he's rebooted "5 times already". I ask him to power cycle the modem while we're on the phone, and he immediately replies OK. I then hear the distinct beeps of the terminal rebooting.
So I ask, "just to be sure, you unplugged and replugged the power to the small box with two antennas that says BRAND, right?" Immediate response that cut into my question: "yeah yeah yeah!" more terminal beeps
sigh
And the people who refuse to learn.
"I'm just bad with computers."
So learn and get better.
"Can you just remote in and do it"
I'm not gonna remote in and open an email for you, you are an adult at a workplace.
That's when you givem the ol "I'm gonna do something on my end, your pc might restart again"
put a smiley sticker over numlock and tell them to hit that
Could just disable the functionality in general or go all caveman on it and get rid of the button
Just remove the key from their keyboard at this point or I think there is a way for windows to simply ignore it and keep it on all the time
The machines are locked down by the corporate (over seas) IT group, but taking the keys out might work. I think W10 default boots with numlock on.
on my BIOS you can choose wether to have it on or off on boot.
Nope.