Galaxy S23 Ultra Ringtone Volume Issue

I've been having an issue with my ringtone volume randomly lowering itself. It doesn't matter if my master volume is at 100%; most calls will come in silent or extremely low volume. The only way I know how to lower the ringtone volume specifically is through the settings menu, and every time I go into those settings, it is set to low or 0%. Does anyone know of any fix for this issue? I found a few forum posts on this topic on Samsung's website, but I didn't see anyone reply with a fix. Thank you in advance!