Help!!! ptptn first class waiver, 4 months over the deadline.

I just realised I am eligible for Ptptn first class loan waiver but one of the requirements stated that the application must be submitted within 12 months from the convocation date. I got straight up rejected by the system. It is now 16 months from the convocation date. Damnnnnn, this waiver could mean so much to me.

Any advice on what could be done?