Acasis fa-tb34 ssd enclosure not recognized on win and Mac

I bought this thunderbolt wnclosure one year ago and it worked. Today, I took it out of the box and put wd 750sn 1t nvme in. But it can’t be recognized both on win and Mac.

So the enclosure somehow is damaged? On windows, I can only see a tps65938 usb device is there, but no way I can see any storage.

Any idea?

3 comments

Are you using a Thunderbolt cable? Most random USB-C cables you get with phones (or even basic external SSDs/enclosures) don't have the required connections.
- It works on Macbook air, yes, I found the cable coming with the enclousure.
  
  Another noobie questions: can my laptop and pc also use this enclosure? I tried on both, showing some alert like “thunderbolt devices function maybe limited” and no usb disk available.
  
  How is the disk formatted? If it's one of Apple's file systems, yes won't be seen in Windows (the disk itself will be visible but no "D:" or anything).