I'm locked out of my 6 year old Chipotle account because they now say my email address is invalid when I login. Here is me asking for their help:
I'm locked out of my 6 year old Chipotle account because they now say my email address is invalid when I login. Here is me asking for their help:
I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.
That is 100% a bot, and whoever made the bot just stuck in a custom regex to match “user@sld.tld” instead of using a standardized domain validation lib that actually handles cases like yours correctly.
Edit: the bots are redirecting you to bots are redirecting you to bots. This is not a bug. This is by design.
Modern customer service is about willfully designed layers of broken system engineered specifically to frustrate the majority of people that can't regulate their emotions. It's always a series of about "12 doors" you have to cross through that are exceedingly difficult to pass through. They are designed to sap your energy with the hope that you eventually reach a boiling point, hang up, get distracted, go on with your day and never follow up out of fear of starting the same process again.
Have you tried giving them your email address?
Sounds like they don't want your business anymore.
Reply, that you'd be happy to provide your e-mail. but first, you must verify them, my having them provide an e-mail.
No, dots are NOT necessary. Actually you do not even need to supply a domain or a top level domain because mails then default to the default system which is usually localhost.
But even for routed mail there doesn't need to be a dot.
There is still valid Bang-Adressing for UUCP routed emails:
!bigsite!foovax!barbox!me
This is a valid email which basically means "send my email to bigsite, from there to foovax, then to barbox, to the user me."
And if you are in a playful mood - mix FQDN and BANG addressing...
A couple of years ago I made Hotmail crash by sending a mail to googlemail.de!hotmail.com!googlemail.com!hotmail.de!googlemail.ca!hotmail.ca!googlemail.fr!hotmail.fr!... [repeated it for 32kByte] ...!myuseraccount - their server literally crashed completely all over the world for like 15 minutes. I am so proud of myself but then it was their fault for not complying to RfC822.
I signed up to an insurance company here in Japan with first.last+something@domain.com and they later changed their rules and I couldn't sign in at all. They told me to open a new account. I didn't want to pay them once let alone twice. Never doing business with them again.
AI conversation
Chipotle being a shit company? I'm shocked!
The AI future is upon us!
I have enough 7-11 points to buy out several franchise locations, but I can't use them.
I made the account with Facebook, then later deleted Facebook. Since I don't have a Facebook to log in to the app to redeem points, I can't redeem them at all.
I contacted corporate about this, and they say there's nothing I can do.
The fun part is that my still valid email was connected to the now defunct Facebook, so I can't use my email either. Not even to make a new account.
Same deal with my phone number.
So if I ever want a free shitty taquito, I basically need an entirely new Identity.
And this is one of the many reasons that these days I create a @duck.com email address for each website.
My password manager (Bitwarden) happily generates for me both the mail and the password… now instead of having to look up for the unique password for each website I need to look for both the unique password and unique email 🤷
Furthermore if they are incompetent enough to make shitty regexp they are for sure incompetent to keep their db safe from hacking/leaking… and I am fine with a duck.com address being locked, less so with my actual email address
Incompetent verification is definitely a problem, like they applied the most simplistic concept of 'what's a valid email address'. I had a problem like this with a website that needed an address, trying to sign up for a phone at my new house. My address went like '123123 State Road 533' The name of the road was State Road 533, that is, as in Highway 533. However, the address interpreter read it as a road called State Rd and ignored the 533, and told me the address wasn't found.
I used to have an email address “myfirstname@i.am”. I thought it was really cool… until I kept having issues logging into sites that didn’t understand how email worked. I now use “companyimgivingmyemailto@myname.com”, and I just confuse humans who think I work at their company, and that I don’t understand how email works…
Chipotle needs to watch this video:
Don't use edu emails on anything you don't want to loose access too
Chipotle’s customer service sucks ass even after you get a person. Good food though.
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Bruh, just give them your email address.
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why would u eat at chipotle in the first place