"Trust and Safety" departments exist to protect the company, not users.
"Trust and Safety" departments exist to protect the company, not users.
When a corporation pays to manage a problem instead of fixing it, it’s reasonable to question if they actually think it’s a problem in the first place.
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Trust and Safety? Is this the new buzzword for HR, a la People Empowerment?
27 0 ReplyNo, it's more like "policy enforcement".
Ostensibly it means "if our policy forbids Nazis, then you can trust us that there won't be Nazis engaging with your content on our site."
But really, the policy doesn't forbid Nazis.
19 0 ReplyExactly, well said.
1 0 Reply
At my previous company the department went through various names over the years, ending up as "People Experience" when we parted ways.
I think Trust and Safety would probably be for an analogous department focused on the users, not the employees.
6 0 ReplyThat would be people & culture
5 0 ReplyI've seen them use Tallent and Culture unironically. Yes and also shorten it to T&C
5 0 Reply