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Dukaan lays off 90% of support staff after introducing AI chatbot for customer support

www.moneycontrol.com Dukaan CEO cops backlash for post announcing layoffs: ‘Stunning lack of empathy’

Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

Dukaan CEO cops backlash for post announcing layoffs: ‘Stunning lack of empathy’

Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

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