This is not a support forum, this is to serve a similar purpose to AskReddit, meaning to ask users their opinions on things, about experiences they've had, etc.
“IT enthusiasts of Lemmy, how would you tackle x or y problem?”
Could lead to some interesting answers but i agree that follow up questions and expectations to actually get the problem fixed should be somewhere else.
There's definitely some grey area, but mainly we're trying to not have this community be spammed with things like "why can't I view pictures" and "the server is down someone do something"