I share the common sentiment of disliking corporate coffee shops, but this individual seems to have misunderstood the courtesy aspect. It's actually Starbucks that's providing the courtesy, not this self-centered douchebag.
That's not what we were talking about. It sounds like you read it as the Karen saying she was offering a courtesy to the restaurant. If I have that wrong, then your original comment is unclear.
If there's no indication that it's closed, and no way out of the drive through after being told they're closed other than continuing, IMO it's totally reasonable to be upset.
If that's a reasonable alternative, sure. If it's well down a drive through that's curbed off, with several turns, that would make reversing tricky, then no. Indicate you're closed
It's not like businesses have their hours posted everywhere, I'm sure that this day and age is in their website too, and I'm sure all that info is also on Google maps or any other search engine/review site out there.
It's like there's plenty of information out there to plan things ahead of time and the lack of planning on the Karen's place isn't the small businesses problem and no it's not reasonable to be upset at the business with a scheduled closing time over your own lack of planning and leaving a Karen-esque review demanding service after the business is closed for the evening.
If they're still serving customers, and there's no indication that they're closed, that's BS. Places stay open later than their posted hours all the time.
Meh, it's bad timing or bad luck but it's not the end of the world to just wait a few minutes for the cars in front of you to leave. I can understand being frustrated in the moment, but at some point you just have to cool off and accept that it is what it is. It's just a few extra minutes to you, but for the people inside, it could mean using equipment for your order that could otherwise be cleaned while the last few cars are serviced.
So you'd be ok with someone walking into a business at 8:01, with the doors unlocked, and then not being allowed to leave, nor being served, until everyone else already in the store was served?