“People are too sensitive today” types are deliberately missing the point. Online is pretty much the only place where you can get away with spouting slurs or psycho shit. You wouldn’t do it in public or get away with most of it in public.
More to the point it's just tiring having these types come into a lobby. They generally don’t (or can’t) play properly or fuck around until someone calls them out. They then start on that person or spamming the N word.
More often than not it feels like they try to frame it as “oh ho, people can’t handle my casual use of slurs, snowflakes”. When more likely is if you’re talking and behaving like that generally it means you’re obnoxious and disruptive to the game.
I don’t buy games that run Kernel level software either generally but the two issues are tangentially related. This seems like a problem yesteryears algorithms plus monitoring staff could have solved. The problem is the latter cost money and doesn’t generate profit. LLM/ML makes this feasible again I suspect.
Having witnessed teenage boys moaning into a microphone for an entire 25-minute match because my friend (a woman) spoke twice, I would say that it has nothing to do with growing thick skin.
My friend has thick skin. They heard it, muted everyone, calmly asked me to be the middleman for important callouts, and we played out the match. That is just normal there, unfortunately.