'The big problem is water': UK ebike owners plagued by failing motors

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The problem appears to mainly affect those riding mountain bikes in all weathers, particularly in Wales and the UK’s other wettest areas, because they are not sealed properly against water ingress.

Keen ebike rider Andy Fenwick, who lives in Wiltshire, contacted Guardian Money to ask whether we were aware that so many bikes had failing motors.

He says some of the first-generation motors had experienced problems caused by water, but later models had been enhanced with improved seals and bearings.

“In the event of a major defect, the motor will be collected for further analysis and Bosch will decide, on a case-by-case basis, whether it can be subject to a remanufacturing process.

If a bike fails outside the warranty – typically two years on the motor – and the owner is denied help by the manufacturer, they will face a battle with the shop, or in chasing a cheaper repair.

The Consumer Rights Act gives buyers some redress against the retailer for up to six years from purchase, although that may be difficult to obtain, given some shops will argue the owner has abused the bike.

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